Privacy Policy

Last updated: September 22, 2026

This Privacy Policy explains how TRADEV MARKETS LIMITED (“Tradev Markets Limited”, “we”, “us” or “our”) collects, uses, stores and shares personal information when you use the TW Trade mobile application (package name: com.tw.pro), the TW Broker mobile application (package name: com.tw.forex), this website and related services. TW Trade and TW Broker are referred to together in this policy as the “Apps”.

1. Data controller

TRADEV MARKETS LIMITED, Registration Number HE 419268, registered at IRIS HOUSE, Floor 7, Flat 740B, John Kennedy, Limassol 3106, Cyprus, is responsible for the processing described in this Policy.

2. Information we collect

Information you provide directly

Depending on the services you use, we may collect your email address, password, name, gender, date of birth, home address, nationality, country code, account information, identity verification documents, financial information, transaction information and information you send to customer support.

Third-party registration and sign-in

If you register or sign in with Google, we collect the email address associated with the Google account you select. We use it only to identify your account, support registration and sign-in, and authenticate access. We do not use Google account information for advertising or unrelated purposes. If you use Facebook login, we may collect the email address associated with the Facebook account used for authentication.

Information collected automatically

We may collect IP address for security, fraud prevention and regional availability; time zone and app version; service metrics; technical errors; feature interactions; preferences; security information; and transaction history. We may also collect anonymous or aggregated app-interaction information, such as pages viewed, buttons clicked and features used, to maintain and improve functionality and performance.

Information from other sources

Where relevant and lawful, we may receive information from public registers, publicly available sources, social media platforms, fraud-prevention services or credit bureaus to verify information, prevent fraud and comply with legal obligations.

Optional device permissions

The Apps may request optional permissions only when needed for a feature and after you choose to grant access:

• Microphone: when you voluntarily record or send a voice message or attach audio in customer-support communications.
• Camera: when you take a photo or scan a document for identity verification, or attach an image to customer support.
• Files and documents: when you voluntarily select and upload a document or image for verification or customer support.

We do not access these permissions unless you grant them and take the relevant action. Some technical information may also be processed by the service providers and SDKs described below.

3. Why we use information

We process information to provide and secure the Apps; create and authenticate accounts; provide market, demo and trading features; receive and handle orders; process payments and transactions; personalise relevant features; communicate about services; conduct KYC and anti-money-laundering checks where required; assess and prevent fraud or abuse; comply with legal duties; provide customer support; analyse reliability; fix errors; and improve our services.

4. Cookies and similar technologies

Our website and services may use cookies or similar technologies for essential operation, security, fraud prevention, preferences and service analytics. You may manage cookies through your browser, although blocking essential cookies may affect functionality.

5. Sharing of information

We do not sell personal information. We may share information with affiliated entities and service providers only where necessary to deliver services, process payments, transmit content, provide support, send communications, provide marketing assistance, analyse performance, assess credit risk, prevent fraud or comply with law. Providers may access only the information needed to perform their functions and must process it only for authorised purposes under applicable data protection requirements. Information may also be disclosed for legal or regulatory compliance, enforcement of agreements, protection of rights and safety, fraud prevention, or in connection with a merger, acquisition or other business transfer.

6. Service providers and SDKs

The Apps may use service providers and third-party SDKs that process information required for their functions:

• Zendesk: customer service, support communications and ticket management.
• Benchmark Email: email delivery and customer communications.
• Google Play Services: core Android services, authentication, updates and app functionality.
• Firebase Analytics: app usage and performance analysis, attribution reporting and fraud prevention. It may process advertising identifiers, IP address and usage data.
• Firebase Crashlytics: crash logs, device model, operating-system version and app-version information used to improve stability.
• Meta/Facebook SDK: where enabled, device information, advertising identifiers and app events used for supported login, campaign measurement, analytics or advertising functions.
• Adjust: advertising identifiers, IP address and device-related information used for attribution, campaign measurement, optimisation and fraud detection.

These providers are restricted to processing information for their authorised functions and must handle it in accordance with applicable law and contractual requirements.

7. International data transfers

Your information may be processed outside your country of residence. Where required, we use appropriate safeguards intended to protect personal information in accordance with applicable law.

8. Security

We use administrative, technical and organisational safeguards designed to protect information, including encryption in transit, access controls and physical, electronic and procedural safeguards. We may ask you to verify your identity before disclosing personal information. No system is completely secure, and users should protect their credentials and devices from unauthorised access.

9. Advertising and analytics

Where permitted and consistent with your settings and consent choices, we may use service providers to measure campaigns, understand service usage, conduct analytics or support relevant marketing and advertising. Technical or advertising identifiers used for these purposes are handled as described in the service-provider section above.

10. Data retention

We retain information for as long as needed to provide services and fulfil the purposes described here, or as required for legal, regulatory, tax, accounting, fraud-prevention or dispute-resolution obligations. When information is no longer required, it is deleted or anonymised where appropriate.

11. Your rights and choices

Subject to applicable law, you may request access to, correction of, deletion of or portability of your personal information, object to or restrict certain processing, or withdraw consent where processing relies on consent. Contact us to exercise these rights. We may need to verify your identity before acting on a request.

12. Account deletion

You may request deletion of your account and associated personal information through the account settings available in the Apps or by contacting us. After verification, information will be deleted or anonymised except where retention is required for legal, regulatory, security, accounting or legal-claims purposes.

13. Children

The Apps are not intended for, and we do not knowingly permit use by, anyone under 18.

14. Legal bases

Where the EU GDPR, UK GDPR or similar laws apply, we rely as appropriate on performance of a contract, compliance with legal obligations, legitimate interests such as service security and fraud prevention, and consent for specific processing activities.

15. Changes to this Policy

We may update this Policy to reflect changes in our services or legal requirements. The “Last updated” date identifies the current version.